EBB and Tallgrass CONNECT Support

New User Set-up: Please complete the User Level Security Form and return to customer.support@tallgrass.com.

Navigation/Procedure Issues or not sure: customer.support@tallgrass.com or (303) 763-3517.

CONNECT Issues (Password reset and other security related issues, Citrix/connectivity, and screens or functionality not working properly): connect.support@tallgrass.com or (303) 763-3333.

For capacity release and contract related questions during normal business hours, please contact the Contracts Hotline at (303) 763-3399.

For Interstate Pipelines Scheduling questions or any other non-security related CONNECT questions, please contact your Scheduling Representative or the Transportation Scheduling Hotline at (303) 763-2906.

Forms

New Customer Information Request
Company Level Security Form
User Level Security Form
Agency Form: (“Begin Date” must be the 1st of the month)

Maintenance Windows

WEDNESDAY - 10:30 PM - 1:30 AM
SATURDAY - 10:30 PM - 6:30 AM
SUNDAY - 10:30 PM - 1:30 AM

Remittance Information

Trailblazer Remittance Information
TIGT Remittance Information
Rockies Express Remittance Information
Ruby Remittance Information

FAQs

  1. Will my user name be deleted if I don’t log in for a period of time?
    No, your user name will not be affected. If idle for 90 days or more, your password will be disabled and will need to be reset by contacting: customer.support@tallgrass.com or (303) 763-3517 or (303) 763-3399.

  2. How do I read this user access form?
    The top table, Functionality Overview, is intended to show what business functions are contained under the different access levels. No action required for table 1. For example, find capacity release under the Functionality column. Scroll horizontally until you find a checkmark underneath an access level. The checkmark showing beneath “Shipper Marketer Update” indicates that if you need capacity release capability, you will need to check the box for “Shipper Marketer Update” in the lower table, Requested Access Level, for the appropriate pipe. Contrary to what the form says, you can select more than one access level per user.

  3. How do I read this Agency form?
    For Agency form questions, please contact customer support at (303) 763-3517 or at customer.support@tallgrass.com.